Trust & Safety

Your safety is our priority

Trust makes safety on the Spbnb platform possible!


Safety by design

Spbnb is designed with safety—both online and off—in mind

Risk scoring

Every Spbnb reservation is scored for risk before it’s confirmed. We use predictive analytics and machine learning to instantly evaluate hundreds of signals that help us flag and investigate suspicious activity before it happens.

Watchlist & background checks

While no screening system is perfect, globally we run hosts and guests against regulatory, terrorist, and sanctions watchlists. For hosts and guests in the United States, we also conduct background checks.

Preparedness

We run safety workshops with hosts and leading local experts and encourage hosts to provide guests with important local information. We also give any host who wants one a free smoke and carbon monoxide detector for their home.

Secure payments

Our secure platform ensures your money gets to the host—that’s why we ask you to always pay through Spbnb and never wire money or pay someone directly.

Account Protection

We take a number of measures to safeguard your Spbnb account, like requiring multi-factor authentication when a login is attempted from a new phone or computer and sending you account alerts when changes are made.

Scam Prevention

Always pay and communicate directly through the Spbnb website or app. As long as you stay on Spbnb throughout the entire process—from communication, to booking, to payment—you’re protected by our multi-layer defense strategy.


Know what to expect

We make it simple for you to get to know more about any home, experience, guest, or host before booking.

Profiles

Everyone on Spbnb has a profile to help other guests or hosts get to know each other. To book or host, you’ll be asked to provide Spbnb with your full name, date of birth, phone number, payment information, and email address.

Secure messaging

Our secure messaging tool lets you get to know a host or guest and ask questions about a listing or experience ahead of time. After the reservation is booked, you can use it to easily message back-and-forth to coordinate things like check-in and directions.

Reviews

If you’re curious about what others thought of a potential guest, host, home, or experience, all you have to do is look at their reviews. Guests and hosts can only review each other after a reservation, so you know the feedback you’re seeing is based on actual experiences.

We’re here if you need us

Our global team is standing by 24/7 in many different languages to help make things right with rebooking assistance, refunds, reimbursements, our $1 million dollar Host Guarantee, and insurance programs for both homes and experiences.

Just reach out if there’s anything you need.

Or, find the answers to anything you need in our Help Center